Terms and Conditions

1. Respecting your privacy

We are committed to protecting your privacy, and to compliance with applicable privacy laws which set out standards for the management of personal information. This policy outlines our personal information management practices. Specifically:

  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect, hold, use and disclose it;
  • your right to access and seek correction of it;
  • how you may complain about privacy matters; and
  • our sharing of your personal information overseas.

There are some matters to which this policy does not apply. These are referred to in clause 9 below.

2. What kinds of personal information do we collect and hold?

We collect and hold personal information that is reasonably necessary for the operation of the Wall Pop Online Art Gallery, which may include:

  • your personal details such as your name, email and/or physical addresses, telephone numbers, employer, date of birth, age and gender;
  • financial information (such as your credit card details);
  • your order number;
  • what, how and when you buy from us or have expressed an interest in buying from us; and
  • demographic information such as your postcode and your stated or likely preferences, for example whether you may be interested in particular products or promotions.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, but not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.

3. How do we collect and hold personal information?

Collection of personal information:

When we collect personal information about you, we do so by making a record of it. We do this when:

  • you visit our websites;
  • you purchase products from us online;
  • you register with us, for example to create an account;
  • you communicate with us online;
  • you take part in our promotions, competitions, testimonials, surveys and focus groups;
  • you deal with us in other ways involving a need for personal information to be provided such as when you contact one of our call centres or chat lines or bring a claim against us.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests. When you visit our websites, social media pages or mobile applications or click on our advertisements on online media, we may collect information about you using technology which is not apparent to you, for example “cookies“.

Most of the personal information we collect and hold about you is from your direct dealings with us, but there are some instances where we may collect your personal information other than from you directly. For example from other suppliers who, in common with us, have a relationship with you, or on whose behalf we process your purchases.

Holding of personal information:

Personal information we hold is stored on our web servers in secure environments. These servers may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

All credit/debit card information you provide to us is transmitted via secure technology to the payment processor, eWay. Credit card details are not stored by us.

4. Why do we collect, hold, use and disclose personal information?

When we collect, hold, use and disclose your personal information, we do so primarily to sell and promote our products and services to you and to improve on the range of our offerings. For example:

  • to learn of your likely preferences so that we may promote our products and services to you in a way which may be of most interest to you; and
  • to assist in investigating your complaints and enquiries.

We disclose personal information we collect for purposes which are incidental to the sale and promotion of our products and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for our own purposes or those of our group companies. You may opt out of our direct marketing to you at any time. Our direct marketing materials will tell you how to do this.

We may de-identify your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.

5. How can you enquire about, access and correct your personal information?

Enquiry and access:

We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact us through the ‘About and Contact’ tab on our website.

Before we provide you with access to your personal information we may require some proof of identity.

6. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact us through the ‘About and Contact’ tab on our website. We may ask you to put your complaint in writing and to provide details about it.

We will investigate the matter and attempt to resolve it in a timely way.

7. Our sharing of your personal information overseas

It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location.

8. More Privacy Information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at enquiries@oaic.gov.au, or on 1300 363 992, or at GPO Box 5218 Sydney NSW 2001.

Cookies Statement:

About this statement

This statement gives you information about our use of cookies. This is relevant to when you use your computer or mobile device to visit online content (such as websites and mobile apps) which display or promote us or our products and services. The content may be our own, or may be the content of others in which we have an interest, such as our banner advertisements.

Cookies may be arranged (“set”) by us or by others under an arrangement with us, such as companies whose business it is to analyse information. We may also access information from cookies set by others (“3rd party cookies”).

Why should you know about cookies?

You should know about cookies because they involve the collection of information about you (which may or may not be personal information) in a way which may not be obvious to you.

What is a cookie?

Cookies are small pieces of information captured when your device is used to access online content. Cookies are stored in your device by the person who arranges for the cookie to be set. This person may be the provider of the content being accessed, or it might be a 3rd party. 3rd party cookies are used to provide information about your device’s access to more than one discrete site or data set.

Why do we allow cookies to be used?

We allow cookies to be used for three reasons.

  • First, we allow session cookies to be used when you visit our online content. This enables your device to move from page to page without having to log in repeatedly. These generally improve your browsing experience.
  • Second, we allow persistent (permanent) cookies to be used to better inform how the content your device visits may be presented to you. Persistent cookies can store your preferences for a particular site, so they will be remembered when the site is visited again.
  • Third, we allow persistent and other kinds of permanent cookies (such as “flash” cookies) to be set and we access information from 3rd party cookies in order to assist in compiling and analysing the types of online content you visit and your interaction with that content. This assists us to assess what promotions to offer to you, and when and how. It also assists us to measure the effectiveness of our promotions.

What are your choices about cookies?

You can control the extent to which your device allows cookies to be set on it. You can do this by changing the settings on the software your device uses to access the internet (your browser software). For example, depending on which browser your device uses, you may be able to disable third party cookies.

There is a lot of information available about how cookies work and how to change your browser’s cookie preferences. This includes information at the following links:

  • What Are Cookies;
  • Stay Smart Online– All About Cookies and Your Privacy;
  • Your Online Choices;
  • Privacy Commissioner Fact Sheet on Online Behavioural Advertising.

9. Credit Card Security:

Wall Pop Online Art Gallery takes the upmost precautions to protect users information. When sensitive information is submitted via the web site, that information is encrypted and is protected by industry standard technology equivalent to that used by Banks for online banking transactions. Our secure web pages use an SSL certificate to ensure secure transmission of your information. This ensures that all information you send via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.

Wall Pop does not store your credit card details. Wall Pop uses a specialist payment gateway, eWay that processes all credit/debit card information you provide and is transmitted via secure technology.

10. Terms of Use:

If you visit or purchase products through the Wall Pop Online Art Gallery, you are accepting these Terms of Use which govern your use of the Website so please read them carefully.

Content in the form of images, text and videos from other sources (apart from the ones owned by Wall Pop) do not belong to the site.

Wall Pop is not responsible for any content or information supplied by users.

11. Copyright:

This site and its contents are subject to copyright, which is owned by Wall Pop Online Art Gallery and is protected by international copyright laws. All rights are reserved.
All logos and trademarks on this site are the property of their respective owners and any use, or misuse, unless expressly authorised, is strictly prohibited.
All products are subject to the copyright of their respective owners.

If you find your copyrighted images on Wall Pop Online Art Gallery without your agreement, please let us know and they will be removed as soon as possible. Please contact us via the ‘About and Contact’ tab on our website.

12. Disclaimer:

You agree that your access to, and use of, this site is at your own risk and subject to all applicable laws. This site and its contents are provided to you on an “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete or updated.
The consumer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of information contained on this website.
Wall Pop Online Art Gallery shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.
We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information on this website is general in nature and is not an endorsement of any particular product.
Wall Pop, nor its affiliates, directors, officers, employees, agents or contractors will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.